Privacy Policies:
Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.
The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies:
Check In: 16:00 hours.
Check Out: 12:00 hours.

Guarantee policy:
A credit card is required in order to guarantee reservation.

Cancellation policy:
By bank regulations the following charges apply:
5% will be deducted from the total stay for international card payments.
2% of the total stay will be discounted for payments received through Transfermóvil.

Cancellation must be requested to ventasonline@islazul.tur.cu
If you cancel within 48 hours the total stay will be discounted.
Cancellation must be requested to ventasonline@islazul.tur.cu
Refunds are processed within 72 hours.

No show policy:
In case of No Arrival, the total stay will be charged.

Children Policy:
It is considered an infant from 0 to 1.99 years old.
Children up to 13.99 years old are considered. Children from 14 years will be charged as an adult; one child is admitted sharing the room with 2 adults.

Pet policy:
Sorry, pets are not allowed.